You can manage returns and exchanges in the order view found in your online store’s administration. Depending on your needs, you can process and return the entire order, a single shipment, or an individual product.
Returns and exchanges can also be processed for archived orders. In this case, changes are not recorded in the same order, but a new return order is created in the online store, reflecting the changes from the previous order.
To gain valuable feedback related to the order, the return form can include the reason for the return or exchange.
If the order's products need to be resent to the customer without an exchange, such as in the case of lost items, you can add a new shipment to the same order for this purpose.
For detailed instructions on handling returns, exchanges, and non-exchangeable complaints, visit the MyCashflow help center.
This feature is included in all paid MyCashflow service plans.
